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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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EE 4G UK: Devices, speeds, availability, coverage, prices

UPDATED: Now with prices 30 October 2012 7:25 GMT / By Dan Sung & Chris Hall Everything Everywhere is now available in the UK, with a new network and a new brand, known simply as EE bringing with it the first 4G service in the  UK. Now that the auction for other 4G spectrum bands has been brought forward in order to stave off possible appeals and gripes by the network's rivals. The new EE...
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