Tag: your – Page 2

Free VoIP Calling and WiFi+Mobile Internet Roaming

Posted on April 11, 2019May 15, 2020 by Daniel Kobale

Wherever there’s WiFi, you can call and send instant messages with DIDcomms You can also call DIDcomms VoIP users all over the world completely free of charge. When you dial another DIDcomms 084, 087, 070 or Geographic number from your DIDcomms VoIP/SIP account the call is free of charge. So if you have a friend, family or business contacts in the UK or other International location, ask them t...
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Abandoned and silent calls

Posted on February 22, 2019June 22, 2020 by Daniel Kobale

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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What is the difference between VoIP and SIP?

Posted on February 16, 2019March 8, 2019 by Daniel Kobale

The differences between VoIP and SIP. VoIP calls are sent via SIP Trunks. VoIP and SIP work in conjunction with each other! Your telecoms supplier provides the SIP trunks as this is how all your VoIP calls, fax and data are transited. You cannot make a VoIP call or send a fax to another phone line without SIP trunks. Let’s say you’re in your office; when you make a call via...
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How PSTN and ISDN switch off will impact your business

Posted on February 10, 2019February 10, 2019 by Daniel Kobale

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
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How to Use a VPN with VOIP

Posted on October 4, 2018May 7, 2020 by Daniel Kobale

Fix VOIP audio and connectivity issues with a VPN Unblock Skype, Viber, and Google Hangouts Secure your video and voice chats with 256-bit encryption Save money on international calls Get instant access to more sites and services from anywhere in the world Get ExpressVPN Why use a VPN for VoIP? Freedom Some countries in the Middle East and Asia block VoIP services like Skype...
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OpenTAP access number changes

Posted on October 3, 2018February 25, 2021 by Daniel Kobale

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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Billing minimums and increments

Posted on October 2, 2018October 2, 2018 by Daniel Kobale

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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