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OpenTAP access number changes

Posted on by Daniel Kobale
Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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The understanding about what “abandoned calls” means for call centres

Posted on by Daniel Kobale
"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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SIP Response Codes Session Initiation Protocol

Posted on by Daniel Kobale
SIP (Session Initiation Protocol) is a signalling application layer protocol designed to create, modify, and terminate a multimedia session over the Internet Protocol. It is the most common protocol used in VoIP technology. In SIP, every network element is identified by a SIP URI (Uniform Resource Identifier) which is like an address. They are broken down as 1xx Provisional Responses, 2xx Successf...
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Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Posted on by Daniel Kobale
Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding sometimes referred to as tunnelling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network.  Port forwarding is the act of actually forwarding a network port from one network node to another.  This enables an external source to reach a port inside the private LAN...
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Vodafone Paging Network Closure

Posted on by Daniel Kobale
Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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Stop using the Vodafone service center number for your alarm systems!

Posted on by Daniel Kobale
Stop using the Vodafone service centre number for your alarm systems and other monitoring! Stop using the Vodafone TAP gateway access number +447785499993 for your alarm TAP to Text (SMS) messaging. It's unreliable and is not a dedicated managed TAP gateway! Its time you switched to OpenTAP, established since 2012-2018 and its the UK's only official TAP gateway which has been approved by Texec...
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What is VoIP/SIP Call Termination?

Posted on by Daniel Kobale
SIP/VoIP Call Termination, what is it and how does it work! VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are als...
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Which VoIP/SIP Codec Should You Use?

Posted on by Daniel Kobale
How To Describe the Quality of a SIP Trunking Call “So clear, you can hear a pin drop!” Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s? “Can you hear me now?” Or...Did you grow up remembering the equally (if not more) successful phrase that Verizon Wireless made part of our cultural reality in the new mi...
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