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OTT VoIP Calling Apps are Telecom Services under EU Law

Telephone calling apps, such as Skype, Viber and Google Hangouts, are subject to European telecom regulation, the European Court of Justice has ruled. Such services may now be required to comply with EU obligations that apply to traditional telephone services, such as registration, privacy, consumer protection and law enforcement access to user communications. In other countries (notably the US...
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Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All FranzCom cust...
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VoIP to replace ISDN

After nearly 25 years of continuous service, ISDN channels are finally coming to their end of days. As more and more businesses migrate away from ISDN technologies we explore the reasons for the decline and the replacements on offer to businesses in more detail. So what is ISDN? ISDN stands for integrated services digital networks. It is a standard developed to cover a range of mediums like voi...
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BT to shut EE headquarters in cost-cutting drive

Britain’s biggest mobile operator, EE, will abandon its headquarters to move into BT’s nerve centre at St Paul’s later this year, its chief executive has confirmed. Marc Allera told The Telegraph that EE was making preparations to move from its offices in the Paddington Basin to occupy multiple floors in BT Centre, overlooking Sir Christopher Wren’s masterpiece cathedral. The migration i...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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The UK will remain under EU laws for an additional 21 months after Brexit

The UK will remain under EU laws for an additional 21 months after Brexit. Brexit secretary Dominic Raab told MPs that maintaining EU law was “necessary” through the “implementation period”. The move heightens criticism levied at the government, that the UK’s formal exit from the EU on 31st March next year will be ‘Brexit in name only’. In a written statement to MP’s, Theresa May announced that sh...
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