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traffic

History of VoIP (Short Version)

History of VoIP Voice over Internet Protocol (VoIP) transmission began in 1973 as a result of the experimental Network Voice Protocol invented for the ARPANET. However, it wasn’t until 1995 that the first Internet Phone Software – Vocaltec – appeared. Vocaltec brought to market the first internet phone software called the Internet Phone. The Vocaltec software compressed the voice signal, translat...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre "Dialler Spam Call Traffic" of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call "Di...
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Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding, sometimes referred to as tunneling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network.  Port forwarding is the act of actually forwarding a network port from one network node to another.  This enables an external source  to reach a port inside the private LA...
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Which VoIP/SIP Codec Should You Use?

How To Describe the Quality of a SIP Trunking Call “So clear, you can hear a pin drop!” Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s? “Can you hear me now?” Or...Did you grow up remembering the equally (if not more) successful phrase that Verizon Wireless made part of our cultural reality in the new mi...
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Artificially Inflated Traffic (AIT) – Fraudulent Traffic

Artificial Inflation of Traffic (AIT) also known as Fraudulent Traffic and Fraud Traffic  Telecom related fraud can be extremely complex to understand, particularly when two activities, such as Artificial Inflation of Traffic and Dial Through Fraud, are sometimes so similar. As a starting point, we have tried to clarify some of the questions you may have. However, please remember that it is not t...
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