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Trump’s Huawei ban a ‘double-edged sword’

As the US and China square off, tech companies on both sides feel the heat US president Donald Trump’s move to effectively ban Chinese telecommunications firms from doing business with American companies is going to impact both the nations and the global tech industry alike, industry experts said. Huawei and ZTE have been added to the “Entity List” from Friday and prevents it from ...
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EU funding for Duchy safe after Brexit vote

EU funding for Duchy safe after Brexit vote, says St Austell and Newquay Member of Parliament Steve Double, MP for St Austell and Newquay has addressed fears that EU funding could be cut immediately if the UK voted to leave the European Union. EU funding programmes and farm subsidies in Cornwall will continue to be available should the UK decide to vote Brexit on 23rd June. Steve will be vo...
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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding sometimes referred to as tunnelling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network.  Port forwarding is the act of actually forwarding a network port from one network node to another.  This enables an external source to reach a port inside the private LAN...
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