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seconds

Billing minimums and increments

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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Limit the Ring No Answer (RNA) to 18 seconds for all call centre diallers

Ring No Answer (RNA) is the length of time that an outbound call rings before the predictive dialler hangs up with a call disposition of No Answer. Best practice is to set your dialler call timeout to 18 seconds per call, This also keeps you in line with the Ofcom "abandoned calls" regulations which is now 0% tolerance since March 2017. If asked “How should RNA time be set for maximum productivi...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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SMS Gateway Provider for Burglar Alarm Text Messaging

Does your security alarm system, pager or other monitoring device use TAP to SMS messaging alerts? Does your security alarm system, pager or other device use TAP to Mobile SMS text messaging alerts? FranzCom has the solution for you! Our dial-up TAP to Mobile SMS text and email messaging gateway is completely free of charge to use, you only pay for the call to the dial-up access phone line! Al...
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TAP Access Number

At our shop we have a piece of kit that calls up a mobile number to communicate to our mobiles with text messages that vtell us when the alarm is set/unset, alarms and other stuff. The number it calls is 07960 980480, but this number now seems either permanently engaged or just doesn't answer at all. O2 (who run the number) don't seem to even know what i'm talking about! Vodafone also have a...
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