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Huawei’s use of Android restricted by Google

Google has barred the world's second-biggest smartphone maker, Huawei, from some updates to the Android operating system, dealing a blow to the Chinese company. New designs of Huawei smartphones are set to lose access to some Google apps. The move comes after the Trump administration added Huawei to a list of companies that American firms cannot trade with unless they have a license. Google...
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First 5G cities in UK named by EE

EE has announced which six UK cities will be the first to get faster 5G mobile networks. Building on existing trials, EE will turn on 5G in London, Cardiff, Edinburgh, Belfast, Birmingham, and Manchester by mid-2019. By the end of 2019, another 10 cities will get EE networks which could transmit data at speeds faster than 10 gigabits per second. Other UK networks are now trialing 5G to acce...
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BT to shut EE headquarters in cost-cutting drive

Britain’s biggest mobile operator, EE, will abandon its headquarters to move into BT’s nerve centre at St Paul’s later this year, its chief executive has confirmed. Marc Allera told The Telegraph that EE was making preparations to move from its offices in the Paddington Basin to occupy multiple floors in BT Centre, overlooking Sir Christopher Wren’s masterpiece cathedral. The migration i...
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Billing minimums and increments

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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CAPS – Call Attempts Per Second

Call Attempts Per Second CAPS is a measure of the total number of call requests that can be made by a telecoms system or network each second. CAPS is a more accurate measure of call processing power than the commonly used CPS or Calls Per Second (see CPS). This is because making X number of call requests per second actually places more demand on a network than does handling all the calls that are...
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CPS – Calls Per Second

Calls Per Second CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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