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Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All FranzCom cust...
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First 5G cities in UK named by EE

EE has announced which six UK cities will be the first to get faster 5G mobile networks. Building on existing trials, EE will turn on 5G in London, Cardiff, Edinburgh, Belfast, Birmingham, and Manchester by mid-2019. By the end of 2019, another 10 cities will get EE networks which could transmit data at speeds faster than 10 gigabits per second. Other UK networks are now trialing 5G to acce...
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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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Draft statement: Personal numbering – Review of the 070 number range

070 UK Personal numbering – Review of the 070 number range Start: 06 December 2017 Status: Closed End: 28 February 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged...
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No Mr. Soros, Brexit Will Not be a Black Friday for the British Pound

George Soros says the British pound is at risk of another 'Black Wednesday' event should the UK vote to Leave the European Union on June the 22nd. We disagree! George Soros, the man who once ‘broke the pound’ is back in the headlines with warnings that the British pound would suffer a cataclysmic decline, similar to Black Wednesday of 1992, should the UK vote to exit the EU. Soros has told The...
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Review of PhonepayPlus Investigations, Procedures and Sanctions (Part 4 Review)

PhonepayPlus will undertake a review of the investigations, adjudications and appeals procedures (Part 4) of the Code together with its “Investigations and Sanctions Procedures”. As part of this review, we will take into account feedback from the industry on our proposed changes to certain aspects of Part 4 in last year’s consultation on the proposed 13th Code. We will also consider further the Em...
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