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OTT VoIP Calling Apps are Telecom Services under EU Law

Telephone calling apps, such as Skype, Viber and Google Hangouts, are subject to European telecom regulation, the European Court of Justice has ruled. Such services may now be required to comply with EU obligations that apply to traditional telephone services, such as registration, privacy, consumer protection and law enforcement access to user communications. In other countries (notably the US...
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Ofcom removes 3% ‘safe harbour’ for abandoned calls

Ofcom no longer tolerates "abandoned calls" also known as "dropped calls" from call centre traffic. UK industry regulator Ofcom is increasingly showing its teeth, with an ever-growing number of fines being handed down to its rule-breakers. In fact, the majority of these new fines have been related to silent and abandoned calls. According to Phil Reynolds, Joint CEO at call recording vendor ...
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