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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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SMS Functionality from Galaxy Control Panels Using PSTN

Honeywell Security Group has recently received the following email extract from the BSIA (British Security Industry Association), regarding the O2 network and the TAP gateway used for SMS texting via PSTN. The O2 centre number (07860 980480) has been unreliable for a period of time, and even though the panel will transmit the message, a failure by the O2 server will result in an “SMS Comm Fail”...
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TFS EMEA Technical Support Services TIB072INT12 SMS and G2 v1.51 Update

Date of issue: 16 January 2012 Purpose: This Customer Advice Note (CAN 039) provides information relating to the SMS functionality from Galaxy control panels using PSTN landlines and information regarding an update to the G2 Control Panel. Problem: The following email extract has been sent to us by BSIA (British Security Industry Association), who have received information regarding the O2 net...
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IMPORTANT ANNOUNCEMENT REGARDING TEXECOM SMS SERVICE CENTRE NUMBERS

Please see below for an important announcement from Texecom regarding the SMS Service Centre Numbers: SMS Service Centre Numbers Texecom have been notified that the O2 network and the TAP gateway used for SMS texting via PSTN will be switched off at the end of March 2012. The O2 centre number (07860 980480) has been unreliable for a period of time and on numerous occasions the service has...
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