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The understanding about what “abandoned calls” means for call centres

Posted on by Daniel Kobale
"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Backblaze protects your customers from ransomware and any kind of virus…

Posted on by Daniel Kobale
Backblaze protects your customers from ransomware and any kind of virus because we keep backup versions dating back 30 days. The first known ransomware attack was in 1989 using the AIDS Trojan/PC Borg malware. An infected computer would display a message to the user that one of their programs had expired and they needed to pay $189 to have it restored. The creator was eventually caught and the ...
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