Tag: premium – DIDcomms

OpenTAP access number changes

Posted on October 3, 2018February 25, 2021 by Daniel Kobale

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Posted on November 23, 2017January 5, 2019 by Daniel Kobale

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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Get an 0870 UK Number. 087 Fixed Rate Premium Numbers

Posted on May 23, 2017June 15, 2020 by Daniel Kobale

087o, 0871, 0872 numbers are all Fixed Rate Premium Numbers and cost up to 13p per minute. With DIDcomms 087 numbers you get free incoming calls to VoIP phone or app, free forwarding to UK fixed landlines and mobiles, plus forwarding to many international phone lines. Having an 087 number from DIDcomms costs you nothing, there is no catch and no hidden call charges. Find out more...
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UK Premium Rate Number Charges

Posted on November 2, 2015April 5, 2018 by Daniel Kobale

This is a quick guide to premium rate numbers, what they are used for and how much they cost: SMS shortcodes What are they? Mobile text shortcode numbers are five or six-digits long and usually begin with 5, 6, 7 or 8. These numbers are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and ringtones. You may see these numbers in promot...
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Updated Guidance on Promoting premium rate services

Posted on September 17, 2015January 22, 2018 by Daniel Kobale

PhonepayPlus today publishes Guidance on Promoting premium rate services Updated Guidance on Promoting premium rate services PhonepayPlus today publishes Guidance on Promoting premium rate services. This is the latest in a range of Guidance that PhonepayPlus has produced to help providers of premium rate services (PRS) understand the standards set under the 13th Code of Practice. The rules ...
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