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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Disable SIP ALG and Forward NAT Ports to Stop Dropped Calls

How to open my firewall for VoIP? A VoIP phone system offers your company voice and video calling, presence, business phone system functions, IM, and other communications features. But if your office network is improperly configured, these leading features might not work at all. In fact, internet problems can stop VoIP calls from even taking place. Your office internet connection is likely con...
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Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding sometimes referred to as tunnelling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network.  Port forwarding is the act of actually forwarding a network port from one network node to another.  This enables an external source to reach a port inside the private LAN...
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PrepayGEO VoIP/SIP 2 Port Adapter for Analog Phones

We also recommend the use of the following VoIP adapter with our PrepayGEO UK Numbers if you would like to continue using your regular analog home or business phones, without the added extra cost of having to invest in VoIP desktop IP phones The Cisco SPA112 2-port phone adapter provides an affordable high-quality VoIP connection through 2 standard phone line connections. The SPA112 features 2 ...
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