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New rules to combat high call costs and 070 scams

October 1st, 2019 DEADLINE. Changes to 070 numbering call costs. Phone users will be protected from high charges for calling ‘070’ numbers – which are often mistaken for mobiles but cost much more to call. Ofcom has decided to cap the wholesale cost of connecting 070 calls, to help protect callers from fraud and unexpected call costs. 070 numbers are designed to be used as a ‘follow me’ servi...
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UK parliament suspended amid Brexit chaos. Bedtime browsing? It’s a thing, and more top news

UK parliament has been suspended until 14 October after prime minister Boris Johnson was once again denied a pre-Brexit election. Johnson told a raucous parliament, that he was committed to taking the UK out of the EU at the end of October. MPs will return for a Queen’s Speech in mid-October. Commons Speaker and MP John Bercow announced that he will stand down at the next election or on 31 October...
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£1bn cash pot for 50 high streets, Bank of mum and dad is going bust helping homebuyers, and more top news

Fifty towns in England will be given a share of £1bn to tackle the high street crisis that has left one in 10 shops in UK town centres lying empty. The Ministry for Housing, Communities and Local Government (MHCLG) declared an additional £325m in funding to the £675m High Street Fund announced by then chancellor Philip Hammond last year. The money could be used by towns — including Blackpool. Scar...
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VoIP to replace ISDN

After nearly 25 years of continuous service, ISDN channels are finally coming to their end of days. As more and more businesses migrate away from ISDN technologies we explore the reasons for the decline and the replacements on offer to businesses in more detail. So what is ISDN? ISDN stands for integrated services digital networks. It is a standard developed to cover a range of mediums like voi...
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BT to shut EE headquarters in cost-cutting drive

Britain’s biggest mobile operator, EE, will abandon its headquarters to move into BT’s nerve centre at St Paul’s later this year, its chief executive has confirmed. Marc Allera told The Telegraph that EE was making preparations to move from its offices in the Paddington Basin to occupy multiple floors in BT Centre, overlooking Sir Christopher Wren’s masterpiece cathedral. The migration i...
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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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