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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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UK Calling made simple for consumers

Every day, people use service numbers to make phone calls to companies and organisations, contact directory enquiries or even to vote in TV shows. But the cost of calling these numbers - which start 08, 09 or 118 - used to be difficult to find out. This changed in July 2015, under a system that makes the cost of calling service numbers clear for everyone. It's called UK Calling, and it's the...
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Organisations will face serious issues with SSL certificates on critical service infrastructure.

INTERNAL SSL CERTIFICATESMany organisations use Internal Certificates to secure critical infrastructure. Certificates using internal names/IP’s will no longer be trusted after 1st November 2015. The vast majority of organisations will be caught out by this change if they fail to act before that deadline.Unseen vulnerabilities created by rogue SSL server certificates are a growing problem for organ...
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