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PSA are introducing new Special conditions for subscription services

Posted on August 6, 2019 by Daniel Kobale

Following a full examination of services which make recurring charges to a consumer’s phone bill in exchange for digital content - such as games, music streaming or videos - the Phone-paid services Authority has introduced tough new rules. Phone-paid subscriptions are used by millions of consumers engaging with popular services, many operated by leading games publishers and music streaming serv...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Posted on November 23, 2017January 5, 2019 by Daniel Kobale

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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