Tag: ofcom – Page 2

Ofcom Regulations for Call Centres making outbound calls

Posted on April 25, 2018April 25, 2018 by Daniel Kobale

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Posted on November 23, 2017January 5, 2019 by Daniel Kobale

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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Consumer Contracts Regulations – PSA & Ofcom

Posted on May 18, 2017May 18, 2017 by Daniel Kobale

The Consumer Contracts Regulations mean companies are no longer allowed to charge more than the basic rate for post-contract telephone calls. As a consequence, ringing customer service and complaints lines is now often at no incidental cost to the caller. Permitted number types are geographic rate, freephone numbers (now that they are free from mobile phones as well as landlines), and; mobile t...
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Ofcom confirms free of charge 0800 numbers from mobile phones

Posted on February 17, 2017June 15, 2020 by Daniel Kobale

Telecoms watchdog says overhaul clarifying costs of non-geographic numbers makes 0808 and 116 lines free too Freephone numbers are to become free of charge from mobiles under an overhaul designed to clarify telephone call charges and dialling codes, the regulator, Ofcom, has confirmed. The telecoms watchdog said that from June 2015, "freephone will mean free" for 0800, 0808 and 116 numbers –...
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Ofcom confirms free of charge 0800 numbers from mobile phones

Posted on July 1, 2015 by Daniel Kobale

Freephone numbers are to become free of charge from mobiles under an overhaul designed to clarify telephone call charges and dialling codes, the regulator,Ofcom, has confirmed. The telecoms watchdog said that from June 2015, "freephone will mean free" for 0800, 0808 and 116 numbers – which at present are free only when used in a landline, and which cost mobile phone user...
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UK Calling made simple for consumers

Posted on April 28, 2015May 29, 2019 by Daniel Kobale

Every day, people use service numbers to make phone calls to companies and organisations, contact directory enquiries or even to vote in TV shows. But the cost of calling these numbers - which start 08, 09 or 118 - used to be difficult to find out. This changed in July 2015, under a system that makes the cost of calling service numbers clear for everyone. It's called UK Calling, and it's the...
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EE 4G UK – details on coverage, phones, prices, speeds for the 4GEE network

Posted on June 17, 2013August 21, 2021 by Daniel Kobale

EE has launched the UK's first 4G mobile network, called 4GEE, allowing for on average five times faster mobile network browsing speeds than 3G. Where can you get 4G in the UK? The 4G network is now live in the following 62 places in the UK Amersham, Aylesbury, Barnsley, Belfast, Berkhamstead, Billericay, Bingley, Birmingham, Blackpool, Bolton, Bradford, Brentwood, Bristol, Cardiff, Chelmsfo...
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Clear pricing of our NGN phone numbers

Posted on April 17, 2013February 26, 2019 by Daniel Kobale

Here at DIDcomms we believe in making customers, callers and other end-users of our phone numbers we issue, known as NGN's which means "non-geographic numbers" For that very reason here you will find the costs of each number type are provide. Number types and costs to the callers from a BT line (calls from mobiles and other networks may vary) 070457xxxx (cost to caller £0.375 daytime, £0.25 ...
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Clearer phone charges on the way, says Ofcom

Posted on April 17, 2013June 15, 2020 by Daniel Kobale

Customers who use phone numbers beginning with 08, 09 or 118 should in future have a much clearer idea of how much their calls will cost. The telecoms regulator, Ofcom, has confirmed a plan to change the way such calls are charged for. Up to now it says customers have been confused about how much they pay for these "non-geographic" numbers. Ofcom says the changes are the biggest for a decade ...
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EE 4G UK: Devices, speeds, availability, coverage, prices

Posted on November 28, 2012April 20, 2019 by Daniel Kobale

UPDATED: Now with prices 30 October 2012 7:25 GMT / By Dan Sung & Chris Hall Everything Everywhere is now available in the UK, with a new network and a new brand, known simply as EE bringing with it the first 4G service in the UK. Now that the auction for other 4G spectrum bands has been brought forward in order to stave off possible appeals and gripes by the network's rivals. The new EE...
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