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VoIP to replace ISDN

After nearly 25 years of continuous service, ISDN channels are finally coming to their end of days. As more and more businesses migrate away from ISDN technologies we explore the reasons for the decline and the replacements on offer to businesses in more detail. So what is ISDN? ISDN stands for integrated services digital networks. It is a standard developed to cover a range of mediums like voi...
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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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Theresa May Promises £1B Fund For Post-Brexit Britain

Northern towns are set to be given a large portion of a £1 billion post-Brexit fund, to help communities in need. The funds will be spread over the next seven years to supplement the work of council. According to the Department of Housing, Communities and Local Government, the North West will receive the biggest boost. Meanwhile, the South East, including councils like Essex, Suffolk and No...
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How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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Vodafone Paging Network Closure

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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Dialler regulations – what you need to know about the 2017 Ofcom changes

Ofcom announced quite a few changes to their call centre guidelines in December 2016, focusing on the persistent misuse of calls as well as providing more clarity about how to approach silent and abandoned calls and IVM. For instance Ofcom have moved the goalpost somewhat with regards to the previously accepted 3% threshold for abandoned calls (i.e. the drop rate), which they now say should not...
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