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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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SMS over PSTN Phone Lines (Endorsed by Texecom Ltd)

        Vodafone the last man standing? SMS over PSTN phone lines has been used in varying industries for many years, and was often sold as an additional service by alarm companies, allowing the user to be notified of alarm conditions, and open/close events. For many years there were two main players operating the service in the UK, O2 and Vodafone. In 2012 th...
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FranzCom launches new TAP to SMS and SMTP messaging gateway for the UK market!

(Wadebridge, Corwnall 11/12/2012) Due to the recent collapse and withdrawal of TAP gateway services, by various large Telecom firms such as O2, T-mobile, Orange and the like, FranzCom has realized the need of many companies and business who rely and need this service. FranzCom has partnered with a US supplier and also invested in our own in-house TAP to SMS and SMTP messaging gateway. What's mo...
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