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Emergency Calls UK

DIDcomms now provides access to 999/112 public emergency call services to VOIP customers within England, Wales, Scotland and Northern Ireland. It is possible that these services may become unavailable as a result of things over which we have no control over, for example, the failure of your internet service provider (ISP) or internet connection. In such circumstances, all serv...
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Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All DIDcomms cust...
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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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Theresa May Promises £1B Fund For Post-Brexit Britain

Northern towns are set to be given a large portion of a £1 billion post-Brexit fund, to help communities in need. The funds will be spread over the next seven years to supplement the work of council. According to the Department of Housing, Communities and Local Government, the North West will receive the biggest boost. Meanwhile, the South East, including councils like Essex, Suffolk and No...
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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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