Tag: making – Page 2

What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Final statement: Personal numbering – Review of the 070 number range

Posted on October 11, 2018October 11, 2018 by Daniel Kobale

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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Ofcom Regulations for Call Centres making outbound calls

Posted on April 25, 2018April 25, 2018 by Daniel Kobale

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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What is SIP Termination?

Posted on March 1, 2018May 15, 2019 by Daniel Kobale

About SIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary depending on...
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What is VoIP/SIP Call Termination?

Posted on December 11, 2017May 15, 2019 by Daniel Kobale

SIP/VoIP Call Termination, what is it and how does it work! VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are als...
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Move from ISDN to VoIP/SIP

Posted on November 2, 2016May 15, 2019 by Daniel Kobale

Simple steps to SIP migration from ISDN If you’re still running most of your calls over ISDN, it’s worth taking a serious look at how easy it is to switch to cheaper, more flexible SIP connectivity. Why make the switch? Until recently ISDN had been the only viable choice for most companies – from SMEs to large corporations – to ensure business-grade telephony. But the last 12 months has seen a ...
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Why do I get one way audio when making phone calls?

Posted on August 16, 2016August 16, 2016 by Daniel Kobale

If you have ever tried to make a VoIP call and you couldn’t hear the other party, you have experienced one way audio. This is a common problem in VoIP, but can be easily fixed. Why does one way audio occur? The most common cause of one way audio is routers, because many routers are not built with VoIP in mind. Most ISPs will give you one IP, which is the address you use on the internet and allow...
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Brexit: All you need to know about the UK leaving the EU

Posted on July 26, 2016June 15, 2020 by Daniel Kobale

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
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Making the move from ISDN to SIP

Posted on June 28, 2016June 15, 2020 by Daniel Kobale

No Mr. Soros, Brexit Will Not be a Black Friday for the British Pound

Posted on June 26, 2016April 20, 2019 by Daniel Kobale

George Soros says the British pound is at risk of another 'Black Wednesday' event should the UK vote to Leave the European Union on June the 22nd. We disagree! George Soros, the man who once ‘broke the pound’ is back in the headlines with warnings that the British pound would suffer a cataclysmic decline, similar to Black Wednesday of 1992, should the UK vote to exit the EU. Soros has told The...
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