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industry

Trump’s Huawei ban a ‘double-edged sword’

As the US and China square off, tech companies on both sides feel the heat US president Donald Trump’s move to effectively ban Chinese telecommunications firms from doing business with American companies is going to impact both the nations and the global tech industry alike, industry experts said. Huawei and ZTE have been added to the “Entity List” from Friday and prevents it from ...
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DOD Considering Abandoning AS-SIP

With the ratification of SIPConnect 2.0, the Department of Defense (DoD) is seriously considering adopting commercial SIP for Voice & Video over IP trunking for unclassified networks. The current Unified Capabilities Requirements (UCR) technical specification requires vendors to adopt a DoD unique version of SIP known as Assured Service SIP, or AS-SIP, which was developed in 2010 to establish ...
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History of VoIP (Short Version)

History of VoIP Voice over Internet Protocol (VoIP) transmission began in 1973 as a result of the experimental Network Voice Protocol invented for the ARPANET. However, it wasn’t until 1995 that the first Internet Phone Software – Vocaltec – appeared. Vocaltec brought to market the first internet phone software called the Internet Phone. The Vocaltec software compressed the voice signal, translat...
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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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20 Free VoIP/SIP Softphones

QuteCom Previously known as WengoPhone, Qutecom is a free, SIP compatible VoIP softphone initially developed by Wengo. QuteCom supports a range of VoIP codecs including G.729, G.711, iLBC, G.722 (wideband) and Speex. H.263 for video is also supported. XLite from Counterpath A very popular, free SIP softphone supporting a range of codecs and also offering great support for desktop business video...
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