Tag: guidance – DIDcomms

Get ready for Brexit on 31 October 2019

Posted on October 11, 2019October 11, 2019 by Daniel Kobale

Businesses and organisations Businesses and self-employed If you trade any goods or services with the EU you’ll need to get ready for Brexit. For example, you need to take action if you: export goods to the EU import goods from the EU transport goods by road export animals or animal products export services to the EU move goods between Ireland and...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Personal Numbering – Guidance on the acceptable use of 070 numbers

Posted on September 29, 2016 by Daniel Kobale

Revised 27 February 2009 Ofcom has produced these guidelines to provide range holders with further clarification on what it considers to be acceptable use of 070 numbers. They do not fetter Ofcom's discretion in dealing with future cases involving the use of the 070 range. Comments on these guidelines are welcome and, if appropriate, may be reflected in any future revision. 1. This guid...
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Updated Guidance on Promoting premium rate services

Posted on September 17, 2015January 22, 2018 by Daniel Kobale

PhonepayPlus today publishes Guidance on Promoting premium rate services Updated Guidance on Promoting premium rate services PhonepayPlus today publishes Guidance on Promoting premium rate services. This is the latest in a range of Guidance that PhonepayPlus has produced to help providers of premium rate services (PRS) understand the standards set under the 13th Code of Practice. The rules ...
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