Home / Posts tagged "ensure"

ensure

Why every HR agency needs Services of Termination VOIP Providers?

If you are a HR agency, making hundreds of calls to scout for right talents then the wholesale A-Z VOIP termination services are absolutely necessary for you. The calls made by an employment agency or firm are completely different in purpose and pitch than conventional marketing calls. Though clarity is required in both these calls, it is absolutely essential for HR agencies, why? The end custo...
Read More

Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All FranzCom cust...
Read More

How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
Read More

Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
Read More

SMS over PSTN Phone Lines (Endorsed by Texecom Ltd)

        Vodafone the last man standing? SMS over PSTN phone lines has been used in varying industries for many years, and was often sold as an additional service by alarm companies, allowing the user to be notified of alarm conditions, and open/close events. For many years there were two main players operating the service in the UK, O2 and Vodafone. In 2012 th...
Read More
Top
Translate »