Tag: does – DIDcomms

Why every HR agency needs Services of Termination VOIP Providers?

Posted on August 8, 2019May 15, 2020 by Daniel Kobale

If you are a HR agency, making hundreds of calls to scout for right talents then the wholesale A-Z VOIP termination services are absolutely necessary for you. The calls made by an employment agency or firm are completely different in purpose and pitch than conventional marketing calls. Though clarity is required in both these calls, it is absolutely essential for HR agencies, why? The end custo...
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OTT VoIP Calling Apps are Telecom Services under EU Law

Posted on June 14, 2019 by Daniel Kobale

Telephone calling apps, such as Skype, Viber and Google Hangouts, are subject to European telecom regulation, the European Court of Justice has ruled. Such services may now be required to comply with EU obligations that apply to traditional telephone services, such as registration, privacy, consumer protection and law enforcement access to user communications. In other countries (notably the US...
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STUN Servers

Posted on May 27, 2019May 29, 2019 by Daniel Kobale

What is STUN? A STUN (Session Traversal of User Datagram Protocol [UDP] Through Network Address Translators [NATs]) server allows NAT clients (i.e. IP Phones behind a firewall) to setup phone calls to a VoIP provider hosted outside of the local network. What does a STUN server do? The STUN server allows clients to find out their public address, the type of NAT they are behind and the Internet s...
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Huawei’s use of Android restricted by Google

Posted on May 20, 2019 by Daniel Kobale

Google has barred the world's second-biggest smartphone maker, Huawei, from some updates to the Android operating system, dealing a blow to the Chinese company. New designs of Huawei smartphones are set to lose access to some Google apps. The move comes after the Trump administration added Huawei to a list of companies that American firms cannot trade with unless they have a license. Google...
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DOD Considering Abandoning AS-SIP

Posted on May 15, 2019 by Daniel Kobale

With the ratification of SIPConnect 2.0, the Department of Defense (DoD) is seriously considering adopting commercial SIP for Voice & Video over IP trunking for unclassified networks. The current Unified Capabilities Requirements (UCR) technical specification requires vendors to adopt a DoD unique version of SIP known as Assured Service SIP, or AS-SIP, which was developed in 2010 to establish ...
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The History of VoIP (Full Version)

Posted on March 8, 2019March 8, 2019 by Daniel Kobale

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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How PSTN and ISDN switch off will impact your business

Posted on February 10, 2019February 10, 2019 by Daniel Kobale

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

Posted on December 11, 2018 by Daniel Kobale

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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