Tag: dialling – DIDcomms

Free UK Virtual VoIP Phone Numbers

Posted on August 5, 2019May 15, 2020 by Daniel Kobale

Get your free virtual VoIP UK phone number today! You can use your virtual VoIP UK phone number for personal or business use. Give yourself or your business a "Virtual UK Presence". Whether you are a travelling salesman or you live abroad, you can make it really easy for your UK callers to be able to contact you by simply dialling a UK number. Our UK numbers are also VoIP phone numbers,...
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Abandoned and silent calls

Posted on February 22, 2019June 22, 2020 by Daniel Kobale

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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The understanding about what “abandoned calls” means for call centres

Posted on July 13, 2018February 27, 2019 by Daniel Kobale

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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Trouble dialling UK 080, 084, 087 and 070 numbers from international phone lines!

Posted on January 19, 2017June 15, 2020 by Daniel Kobale

Are you having trouble dialling UK 080, 084, 087 and 070 numbers from international phone lines? If the answer is "YES", then you need to understand a few things about how telecoms providers work! When you make an international call to UK number +44 codes from an international phone line, this call is controlled entirely by the callers own local phone landline or mobile phone provider and has ...
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Notice to all OpenTAP users about modem software settings!

Posted on September 17, 2014February 25, 2021 by Daniel Kobale

We recently have had a few customers who are using computer-based modem and compatible TAP software with OpenTAP and they have been having trouble dialling up and sending messages via our OpenTAP dial-up access numbers. Some times for some reason with some customers modems and their software it will not work properly with the PARITY setting of NONE (NULL). Try changing the PARITY setting to TRU...
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SMS over PSTN Phone Lines (Endorsed by Texecom Ltd)

Posted on July 16, 2013June 16, 2020 by Daniel Kobale

Vodafone the last man standing? SMS over PSTN phone lines has been used in varying industries for many years and was often sold as an additional service by alarm companies, allowing the user to be notified of alarm conditions and open/close events. For many years there were two main players operating the service in the UK, O2 and Vodafone. In 2012 the ...
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Problems with TAP SMS over PSTN

Posted on February 27, 2013February 25, 2021 by Daniel Kobale

Problem: Having only just realized that the O2 SMS gateway is not reliable [when I first realised I should have had alerts, I thought my SD2 dialler had died], I have contacted O2 who are looking into the service, and they maintain that it should be running at the time of writing [November 2011] but advise me that it will cease operation around April 2012. I have discovered a long list of TAP ...
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