Tag: customer – Page 2

BT to be fined £42m for breaching contracts with telecoms providers

Posted on December 11, 2018December 11, 2018 by Daniel Kobale

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
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Configuring the Acrobits Groundwire VoIP/SIP softphone

Posted on April 15, 2018July 28, 2020 by Daniel Kobale

This topic assumes that you already have the Groundwire SIP/VoIP softphone installed. Acrobits Groundwire software phone is already installed You can find your SIP user details in your online customer account with us. Run the application and wait for Groundwire to display on your screen. Click the Settings button located at the top right corner of the phone. In Settings, selec...
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What is SIP Termination?

Posted on March 1, 2018May 15, 2019 by Daniel Kobale

About SIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary depending on...
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Vodafone Paging Network Closure

Posted on February 23, 2018February 25, 2021 by Daniel Kobale

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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084 and 087 post customer service number ban

Posted on January 20, 2018January 20, 2018 by Daniel Kobale

084 and 087 post customer service number ban It is now illegal to use phone numbers starting 084, 087 for post customer service enquiries. 0844 numbers, 0845 numbers, 0870, 0871 and 0872 numbers are among those which have been banned following regulatory changes during 2014-2015. Banned numbers for customer service Almost all helplines or customer service lines relating to an existing purcha...
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New customer pricing guide 2017

Posted on October 23, 2017June 15, 2020 by Daniel Kobale

Great news for all our new and existing customers, we have a new pricing guide on our website, which makes our standard pricing more clear for everyone. Click here for more information.
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Ways to top-up your “Pay As You Go” customer account

Posted on July 17, 2017July 28, 2020 by Daniel Kobale

Make sure you keep your prepay phone service topped up with call credit otherwise your service will stop working. If you have a prepay phone service with DIDcomms, then you need to make sure you keep it topped up and in credit, otherwise, your phone service will not work. There are 2 ways to top-up your DIDcomms customer account. Use the automated top-up service located in your online cus...
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LAUNCHED TODAY! Free PrepayGEO+ 01/02/03 UK Numbers with VoIP/SIP

Posted on July 10, 2015May 7, 2020 by Daniel Kobale

Introducing our brand new PrepayGEO (Geographic UK Numbers) service with a difference. I know what thinking, just another geographic number supplier! Well actually no, we are not just another geographic number supplier! We have our own shared network, number ranges and development, which has enabled Open to build a product uniquely, putting our customers first. Our customer number management po...
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OpenTAP – NEWS UPDATE 2015

Posted on January 28, 2015February 25, 2021 by Daniel Kobale

NOTICE TO ALL "OPEN-TAP" CUSTOMERS! Please be informed that the ONLY primary access number which should currently be used is UK: 09018600011 (calls cost 35p per call plus your network provider access charge) INTERNATIONAL: +448726149997 Any other 070 access numbers are purely back up numbers and should NOT BE used as primary access numbers. If you are a new customer looking for a rel...
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