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contracts

EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Consumer Contracts Regulations – PSA & Ofcom

The Consumer Contracts Regulations mean companies are no longer allowed to charge more than the basic rate for post-contract telephone calls. As a consequence, ringing customer service and complaints lines is now often at no incidental cost to the caller. Permitted number types are geographic rate, freephone numbers (now that they are free from mobile phones as well as landlines), and; mobile t...
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SMS over PSTN Phone Lines (Endorsed by Texecom Ltd)

        Vodafone the last man standing? SMS over PSTN phone lines has been used in varying industries for many years and was often sold as an additional service by alarm companies, allowing the user to be notified of alarm conditions and open/close events. For many years there were two main players operating the service in the UK, O2 and Vodafone. In 2012 the ...
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EE 4G UK: Devices, speeds, availability, coverage, prices

UPDATED: Now with prices 30 October 2012 7:25 GMT / By Dan Sung & Chris Hall Everything Everywhere is now available in the UK, with a new network and a new brand, known simply as EE bringing with it the first 4G service in the  UK. Now that the auction for other 4G spectrum bands has been brought forward in order to stave off possible appeals and gripes by the network's rivals. The new EE...
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