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consumers

Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All FranzCom cust...
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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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Why is BT buying EE and what does it mean for consumers?

The Competition and Markets Authority has approved BT's £12.5bn takeover of Britain's biggest mobile phone operator, EE What has happened? The mergers watchdog, the Competition and Markets Authority (CMA), has given the provisional green light for BT to take over EE, Britain's biggest mobile operator. It comes after months of deliberations, during which rivals such as TalkTalk a...
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UK Calling made simple for consumers

Every day, people use service numbers to make phone calls to companies and organisations, contact directory enquiries or even to vote in TV shows. But the cost of calling these numbers - which start 08, 09 or 118 - used to be difficult to find out. This changed in July 2015, under a system that makes the cost of calling service numbers clear for everyone. It's called UK Calling, and it's the...
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