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OTT VoIP Calling Apps are Telecom Services under EU Law

Telephone calling apps, such as Skype, Viber and Google Hangouts, are subject to European telecom regulation, the European Court of Justice has ruled. Such services may now be required to comply with EU obligations that apply to traditional telephone services, such as registration, privacy, consumer protection and law enforcement access to user communications. In other countries (notably the US...
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Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All FranzCom cust...
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Huawei’s use of Android restricted by Google

Google has barred the world's second-biggest smartphone maker, Huawei, from some updates to the Android operating system, dealing a blow to the Chinese company. New designs of Huawei smartphones are set to lose access to some Google apps. The move comes after the Trump administration added Huawei to a list of companies that American firms cannot trade with unless they have a license. Google...
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First 5G cities in UK named by EE

EE has announced which six UK cities will be the first to get faster 5G mobile networks. Building on existing trials, EE will turn on 5G in London, Cardiff, Edinburgh, Belfast, Birmingham, and Manchester by mid-2019. By the end of 2019, another 10 cities will get EE networks which could transmit data at speeds faster than 10 gigabits per second. Other UK networks are now trialing 5G to acce...
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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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Consumer Contracts Regulations – PSA & Ofcom

The Consumer Contracts Regulations mean companies are no longer allowed to charge more than the basic rate for post-contract telephone calls. As a consequence, ringing customer service and complaints lines is now often at no incidental cost to the caller. Permitted number types are geographic rate, freephone numbers (now that they are free from mobile phones as well as landlines), and; mobile t...
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UK Calling made simple for consumers

Every day, people use service numbers to make phone calls to companies and organisations, contact directory enquiries or even to vote in TV shows. But the cost of calling these numbers - which start 08, 09 or 118 - used to be difficult to find out. This changed in July 2015, under a system that makes the cost of calling service numbers clear for everyone. It's called UK Calling, and it's the...
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