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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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What is VoIP/SIP Call Termination?

SIP/VoIP Call Termination, what is it and how does it work! VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are als...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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With WiFi Call Roaming, you are always connected!

Get you calls any where, any time on your FranzCom numbers with WiFi Call Roaming your are always connected. You can access your FranzCom calls with any WiFi router. Wherever you have a Wi-Fi connection, you can access the FranzCom network. In your living room, at a party or even in your hotel room, at home or abroad. All on your existing subscription. No surcharges. No roaming costs. What you...
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Have a UK 0871 phone number directly connected to your overseas phone line without needing to be registered in the UK

Businesses trading from outside the UK can now offer their UK customers the option to call them for the price of a UK phone call. At present many businesses that are based abroad, but trade in the UK require their customers to dial their international phone number. This can cost the caller a lot of money and at the same time can put off those that would have called them had they been based in the ...
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