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OTT VoIP Calling Apps are Telecom Services under EU Law

Telephone calling apps, such as Skype, Viber and Google Hangouts, are subject to European telecom regulation, the European Court of Justice has ruled. Such services may now be required to comply with EU obligations that apply to traditional telephone services, such as registration, privacy, consumer protection and law enforcement access to user communications. In other countries (notably the US...
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Important changes to your 084 and 087 numbers

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All FranzCom cust...
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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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Get a Free of Charge Virtual UK Number for your UK and EU business presence

Get a Free Virtual UK Number and give your business a UK and EU presence! Get a Free UK virtual phone number with free divert to your international phone line and make it easier for your UK and EU callers to get in touch with you. Add some call credit and a VoIP phone and you can also use your UK virtual phone number for making calls too at low cost competitive rates. What is the catch? The...
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Ofcom confirms free of charge 0800 numbers from mobile phones

Telecoms watchdog says overhaul clarifying costs of non-geographic numbers makes 0808 and 116 lines free too Freephone numbers are to become free of charge from mobiles under an overhaul designed to clarify telephone call charges and dialling codes, the regulator, Ofcom, has confirmed. The telecoms watchdog said that from June 2015, "freephone will mean free" for 0800, 0808 and 116 numbers –...
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