Tag: changes – DIDcomms

PSA are introducing new Special conditions for subscription services

Posted on August 6, 2019 by Daniel Kobale

Following a full examination of services which make recurring charges to a consumer’s phone bill in exchange for digital content - such as games, music streaming or videos - the Phone-paid services Authority has introduced tough new rules. Phone-paid subscriptions are used by millions of consumers engaging with popular services, many operated by leading games publishers and music streaming serv...
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BT pushes ahead with plans to switch off telephone network

Posted on July 23, 2019July 23, 2019 by Daniel Kobale

BT is forging ahead with plans to shut its traditional telephone network in Britain, with the intention of shifting all customers over to IP telephony services by 2025. The closure of the public switched telephone network (PSTN) is part of plans by BT toward internet-based voice calls via a fibre network. As such it will be looking to close a chunk of exchanges. Openreach wrote to its communic...
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Important changes to your 084 and 087 numbers

Posted on June 10, 2019May 20, 2020 by Daniel Kobale

The communications regulator OFCOM are making changes to the way consumers are charged for calling 084 and 087 numbers. These changes have been introduced to make the call charges more transparent and easier to understand. Therefore this is great news for your business and more importantly your customers, who will feel more comfortable calling your 084 or 087 number. All DIDcomms cust...
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Life after Ofcom’s 3% rule

Posted on December 18, 2018May 15, 2020 by Daniel Kobale

Uncertainty, we are told, is bad for business. Uncertainty over Brexit is bad, uncertainty over exchange rates is bad, uncertainty over unpredictable world leaders is bad. As of March 1st 2017, there’s a new type of uncertainty being introduced into the world of outbound calling. The previously clear guideline of a 3% maximum abandoned call rate is set to silently disappear overnight on the 28th F...
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EE and Virgin Media fined for overcharging customers

Posted on December 11, 2018 by Daniel Kobale

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
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OpenTAP access number changes

Posted on October 3, 2018February 25, 2021 by Daniel Kobale

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes, Ofcom has decided that as of October 1st, 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefor...
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Brexit: All you need to know about the UK leaving the EU

Posted on July 26, 2016June 15, 2020 by Daniel Kobale

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
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Changes to PhonepayPlus Code of Practice and statement following consultation on the 13th edition of the Code

Posted on March 26, 2015June 15, 2020 by Daniel Kobale

PhonepayPlus is today publishing its 13th Code of Practice and a limited number of immediate changes to the current 12th Code of Practice. These immediate changes have been made in response to the High Court’s recent judgment on the use of the Emergency Procedure in 2013 and, as explained below, are also being included in the 13th Code of Practice. Please click here to download relevant documents....
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Important information about 084 and 087 number changes for the UK

Posted on April 16, 2014June 15, 2020 by Daniel Kobale

Effective "June 2014" you will need to have replaced many of your 084 and 087 (and where applicable 09) numbers alternatives in order to remain compliant with new laws. In October 2011 the EU passed The Consumer Rights Directive (CRD) with the aim of simplifying consumer rights in certain important areas. It became UK law in December 2013 and comes into force across the EU in June 2014. As a r...
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