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DOD Considering Abandoning AS-SIP

With the ratification of SIPConnect 2.0, the Department of Defense (DoD) is seriously considering adopting commercial SIP for Voice & Video over IP trunking for unclassified networks. The current Unified Capabilities Requirements (UCR) technical specification requires vendors to adopt a DoD unique version of SIP known as Assured Service SIP, or AS-SIP, which was developed in 2010 to establish ...
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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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Limit the Ring No Answer (RNA) to 18 seconds for all call centre diallers

Ring No Answer (RNA) is the length of time that an outbound call rings before the predictive dialler hangs up with a call disposition of No Answer. Best practice is to set your dialler call timeout to 18 seconds per call, This also keeps you in line with the Ofcom "abandoned calls" regulations which is now 0% tolerance since March 2017. If asked “How should RNA time be set for maximum productivi...
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DIDcomms fights FAS (False Answer Supervision)

False Answer Supervision (FAS) occurs when providers terminate calls fraudulently, resulting in the calling party being overcharged for calls, or charged for calls that were never completed. Occurrences of FAS have rapidly increased within the past few years to become a global industry problem, with the most significant levels of fraud in regions with high termination rates and many competing s...
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Problems with TAP SMS over PSTN

Problem: Having only just realized that the O2 SMS gateway is not reliable [when I first realised I should have had alerts, I thought my SD2 dialler had died], I have contacted O2 who are looking into the service, and they maintain that it should be running at the time of writing [November 2011] but advise me that it will cease operation around April 2012. I have discovered a long list of TAP ...
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TAP Access Number

At our shop we have a piece of kit that calls up a mobile number to communicate to our mobiles with text messages that vtell us when the alarm is set/unset, alarms and other stuff. The number it calls is 07960 980480, but this number now seems either permanently engaged or just doesn't answer at all. O2 (who run the number) don't seem to even know what i'm talking about! Vodafone also have a...
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I’ve got a Galaxy G2-20 which has been using the SMS feature by the O2 gateway on my BT line.. however now sadly the service has died (constant engaged tone).

Hi all, I've got a Galaxy G2-20 which has been using the SMS feature by the O2 gateway on my BT line.. however now sadly the service has died (constant engaged tone). So I need to get my G2-20 to speak to the outside world once more. After a night of googling it seems that non of the other SMS gateways either work or work with non subscribers. So its looking like a GSM card (horrificly...
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