Tag: after – Page 2

EE and Virgin Media fined for overcharging customers

Posted on December 11, 2018 by Daniel Kobale

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
Read More

BT to be fined £42m for breaching contracts with telecoms providers

Posted on December 11, 2018December 11, 2018 by Daniel Kobale

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
Read More

Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
Read More

Facebook is set to double its London presence after acquiring enough office space to house 6,000 staff.

Posted on July 24, 2018August 6, 2019 by Daniel Kobale

Facebook is set to double its London presence after acquiring enough office space to house 6,000 staff. The social network company announced the purchase of nearly 600,000 square feet of office space. Spread across two buildings in King’s Cross, the workspace will be ready by 2021. Facebook did not confirm how many new jobs will be created. The US-owned company added 800 jobs in London last year a...
Read More

Resolve one-way audio issues with Port Forwarding for VoIP/SIP

Posted on April 3, 2018September 17, 2019 by Daniel Kobale

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding sometimes referred to as tunnelling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network. Port forwarding is the act of actually forwarding a network port from one network node to another. This enables an external source to reach a port inside the private LAN...
Read More

Vodafone Paging Network Closure

Posted on February 23, 2018February 25, 2021 by Daniel Kobale

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
Read More

Call Centres – 16 checks to ensure you’re Ofcom compliant

Posted on November 23, 2017January 5, 2019 by Daniel Kobale

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
Read More

Brexit: All you need to know about the UK leaving the EU

Posted on July 26, 2016June 15, 2020 by Daniel Kobale

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
Read More

No Mr. Soros, Brexit Will Not be a Black Friday for the British Pound

Posted on June 26, 2016April 20, 2019 by Daniel Kobale

George Soros says the British pound is at risk of another 'Black Wednesday' event should the UK vote to Leave the European Union on June the 22nd. We disagree! George Soros, the man who once ‘broke the pound’ is back in the headlines with warnings that the British pound would suffer a cataclysmic decline, similar to Black Wednesday of 1992, should the UK vote to exit the EU. Soros has told The...
Read More

Galaxy G2 to text my mobile

Posted on February 27, 2013June 15, 2020 by Daniel Kobale

Question: I have finished installing my G2 +44 alarm last week after ironing out the final problems. All works well but I would like it to text me when there was an alarm trigger. I have a Virgin phone line and a Virgin mobile.From what I have recently learned the panel uses the tap protocol to send the message. Ideally I just want to be paying for the odd text message in an alarm situation. Is t...
Read More