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What are Ofcom’s rules on outbound calling times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Personal Numbering – Guidance on the acceptable use of 070 numbers

Revised 27 February 2009 Ofcom has produced these guidelines to provide range holders with further clarification on what it considers to be acceptable use of 070 numbers. They do not fetter Ofcom's discretion in dealing with future cases involving the use of the 070 range. Comments on these guidelines are welcome and, if appropriate, may be reflected in any future revision. 1. This guid...
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