Tag: about – Page 2

What are Ofcom’s rules on outbound calling times?

Posted on December 18, 2018May 1, 2019 by Daniel Kobale

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Changes which are going to affect 070 UK Personal Numbers

Posted on October 30, 2018May 15, 2020 by Daniel Kobale

070 Personal Numbers will be discontinued from October 1st, 2019 and all 070 Personal Numbering will become standard pay-as-you-go 07 mobile phone numbers. Due to changes in Ofcom regulations, 070 Personal Numbers will no longer available after October 1st, 2019. Existing customers are recommended to move from 070 personal numbers to 087 numbers, as in the next 12 months 070 personal numbers w...
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The understanding about what “abandoned calls” means for call centres

Posted on July 13, 2018February 27, 2019 by Daniel Kobale

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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What is SIP Termination?

Posted on March 1, 2018May 15, 2019 by Daniel Kobale

About SIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary depending on...
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Dialler regulations – what you need to know about the 2017 Ofcom changes

Posted on February 21, 2018 by Daniel Kobale

Ofcom announced quite a few changes to their call centre guidelines in December 2016, focusing on the persistent misuse of calls as well as providing more clarity about how to approach silent and abandoned calls and IVM. For instance Ofcom have moved the goalpost somewhat with regards to the previously accepted 3% threshold for abandoned calls (i.e. the drop rate), which they now say should not...
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What you need to know about Wi-Fi calling

Posted on January 31, 2017January 31, 2017 by Daniel Kobale

EE is the first UK network to build Wi-Fi calling into your phone, but what is Wi-Fi calling and why does it matter? From 10 April, UK phone network EE's new Wi-Fi calling service will let you make calls using a Wi-Fi connection when you don't have any cellular signal. Although it's not the first Wi-Fi calling service we've seen -- Skype and Google Hangouts, for example, already let you talk u...
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Brexit: All you need to know about the UK leaving the EU

Posted on July 26, 2016June 15, 2020 by Daniel Kobale

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
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No Mr. Soros, Brexit Will Not be a Black Friday for the British Pound

Posted on June 26, 2016April 20, 2019 by Daniel Kobale

George Soros says the British pound is at risk of another 'Black Wednesday' event should the UK vote to Leave the European Union on June the 22nd. We disagree! George Soros, the man who once ‘broke the pound’ is back in the headlines with warnings that the British pound would suffer a cataclysmic decline, similar to Black Wednesday of 1992, should the UK vote to exit the EU. Soros has told The...
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Update about the DIDcomms User Portal

Posted on December 22, 2015May 7, 2020 by Daniel Kobale

Dear Customers It has come to our attention, via customer reports and our automated debug reports, that quite a few customers are having trouble logging in via certain internet browsers. This may be or may not be due to the internet browser compatibility, rather it could be due to the way in which a certain internet browser interprets "cookies" and "scripts". However and whatever the case pl...
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How to use your PrepayGEO UK numbers with a mobile VoIP/SIP app

Posted on November 18, 2015June 16, 2020 by Daniel Kobale

You might be wondering how you can use your new PrepayGEO UK numbers on your mobile phones? Well, that's easy, just download the follow Groundwire App from the Android Store or the iPhone app store. Here are the links provided for you so you can learn more about the Groundwire app, which is compatible and recommended by us for use with your VoIP (SIP) PrepayGEO UK numbers. Android App ...
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