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The understanding about what “abandoned calls” means for call centres

Posted on by Daniel Kobale
"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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How to block “ghost calls” coming in from 100,1000,10000 on your Yealink phones

Posted on by Daniel Kobale
The symptoms :   Phones will ring with 100,1000, or 10000 as the caller-ID and no one will be on the other end. It could happen just once just like it could happen many times a day, every day. Inspecting the logs of your phone system or voip provider will not show these calls at all. These calls are being mass made by a so called “sip auditing tool” called SipVicious. It will scan en...
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