O2 network and the TAP gateway used for SMS texting via PSTN

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Honeywell Security Group has recently received the following email extract from the BSIA (British Security Industry Association), regarding the O2 network and the TAP gateway used for SMS texting via PSTN.

The O2 centre number (07860 980480) has been unreliable for a period of time, and even though the panel will transmit the message, a failure by the O2 server will result in an “SMS Comm Fail” condition generated at the control panel and failure to deliver the text message.

This does not affect SMS signalling over the GSM network.