False Answer Supervision (FAS) occurs when providers terminate calls fraudulently, resulting in the calling party being overcharged for calls, or charged for calls that were never completed.
Occurrences of FAS have rapidly increased within the past few years to become a global industry problem, with the most significant levels of fraud in regions with high termination rates and many competing suppliers. Combating FAS is significantly complicated by the many carriers reselling routes from other suppliers, making it difficult to trace the fraud to its source.
FranzCom understands the critical importance of eliminating FAS in order to maintain high levels of call quality and customer satisfaction. Our stand is simple: we will not tolerate fraud on our network and we take proactive measures to ensure that our partners support and work with us to achieve this goal.