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I am having trouble logging in to my online customer account!

Through our experience, there are 2 possible reasons why you can’t log in with your customer account details even though they are correct.

  1. Your internet browser is blocking cookies and pop-ups for our websites.
  2. Your antivirus firewall is also blocking cookies and pop-ups for our websites.

If both cases you must whitelist/allow the following websites in both your internet browsers and your antivirus firewall.

  • *franzcom.com
  • *franzcom.co.uk
  • *open-telecom.co.uk

If you have any questions please do not hesitate to contact us, or call us on +448081176736.

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