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Updates

Notice to all customers about usage charges

Increase in on-net SIP usage charges. Due to the rising costs and usage charges impossed on us by our suppliers, we have had to add an on-net SIP usage charge. This is not related to inbound and outbound call charges. This amount is very small charge and we have taken the desicion to just pass charge at cost price. This charge is £0.0015 per minute, and billing 1/1 per second. We are unable to...
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Retail customer price increase for UK calls

Press Release: 11:56 am, 13th May 2023. Retail customer pricing increase for UK calling. It is with much regret that due to the cost of living crisis and inflation, we have no choice but to increase the cost of outgoing calls to UK landline and UK mobile for all our retail customers. We have tried to absorb the cost of living increase within our current pricing, but it has become increasingly di...
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Farewell to the fax machine

Following our consultation last year, we’re confirming changes to our rules meaning telecoms providers will no longer be required to provide fax services to their customers. Unless you’ve moved house or you’re a footballer’s agent – or indeed a footballer’s agent who’s moved house – then you might not have had much reason to use a fax machine in recent years. The communications device – form...
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Emergency Calls UK

DIDcomms now provides access to 999/112 public emergency call services to VOIP customers within England, Wales, Scotland and Northern Ireland. It is possible that these services may become unavailable as a result of things over which we have no control over, for example, the failure of your internet service provider (ISP) or internet connection. In such circumstances, all serv...
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Free incoming calls to VOIP phones with DIDcomms 084 and 087 UK numbers

Notice to all customers with 084 and 087 UK numbers. Please remember that even if your destination is not included in the 084 and 087 numbers free divert plan that you can still receive free incoming calls to VOIP phone. As long as you have mobile data or wifi connection you can receive calls completely free of charge. If you have any questions please do not hesitate to contact us.
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URGENT change of access number for the OpenTAP gateway

Published: July 18th, 2020 It is with much regret, the supplier of our premium access number 09018600011 has made a decision that they no longer want to provide premium 09 services and after much discussion with them, they seem disinterested in the critical importance of the OpenTAP service or helping us by keeping the line active. It has only been 2 years since Ofcom changed the regulations...
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Good news about the OpenTAP access numbers

We have some great news for our customers of the OpenTAP to SMS Gateway. Thanks to one of our suppliers, we are now able to provide a cheaper priced access number for OpenTAP. Yes, that’s right, you heard it… cheaper calls to the OpenTAP to SMS Gateway. Through one of our wholesale providers, we are now able to provide you with a UK mobile pager number for access to the OpenTAP gateway. The ad...
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User portal news update (May 2020)

User portal upgrade: Music on Hold Customers can now upload and manage their own music on hold without having to contact customer support. However, please remember that the file format must be MP3 - Stereo, 44,100Hz, 128kbps.  To manage the file uploads for your music on hold, login to the user portal and go to Manage Settings > IVR > Music on Hold.
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New rules to combat high call costs and 070 scams

October 1st, 2019 DEADLINE. Changes to 070 numbering call costs. Phone users will be protected from high charges for calling ‘070’ numbers – which are often mistaken for mobiles but cost much more to call. Ofcom has decided to cap the wholesale cost of connecting 070 calls, to help protect callers from fraud and unexpected call costs. 070 numbers are designed to be used as a ‘follow me’ servi...
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