A call transfer is a telecommunications medium that enables a telephone user to transfer an existing telephone call to another phone line or extension, using a transfer callĀ button orĀ dialling the required phone number. The transferred callĀ is either announced or unannounced.
On the DIDcomms hosted VoIP phone network, we support call transfer. Ā Please refer to your VoIP phone or softphone instruction manual to find out if it supports this feature.
When you initiate a call transfer to another DIDcomms number or virtual switchboard line extension on our network your call is free of charge. However if you transfer a call to a landline or mobile phone on another telecoms network, you will be charged our standard call rates for the transferred call.