A call transfer is a telecommunications medium that enables a telephone user to transfer an existing telephone call to another phone line or extension, using a transfer call button or dialling the required phone number. The transferred call is either announced or unannounced.
On the FranzCom hosted VoIP phone network, we support call transfer. Please refer to your VoIP phone or softphone instruction manual to find out if it supports this feature.
When you initiate a call transfer to another FranzCom number or virtual switchboard line extension on our network your call is free of charge. However if you transfer a call to a landline or mobile phone on another telecoms network, you will be charged our standard call rates for the transferred call.